ROADLINK FLEET SERVICES LLC – PRIVACY POLICY

LAST UPDATED: SEPTEMBER 10, 2026

1. INTRODUCTION

ROADLINK FLEET SERVICES LLC (“ROADLINK,” “COMPANY,” “WE,” “OUR,” OR “US”) RESPECTS YOUR PRIVACY AND IS COMMITTED TO PROTECTING IT THROUGH THIS PRIVACY POLICY.

THIS PRIVACY POLICY DESCRIBES HOW WE COLLECT, USE, MAINTAIN, PROTECT, AND DISCLOSE INFORMATION WHEN YOU VISIT OR USE OUR WEBSITE ROADLINK.HELP (THE “WEBSITE”) AND RELATED SERVICES.

BY USING OUR WEBSITE OR SERVICES, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

2. SCOPE OF THIS POLICY

THIS POLICY APPLIES TO INFORMATION COLLECTED:

• ON THIS WEBSITE
• THROUGH EMAIL, PHONE, SMS, OR OTHER COMMUNICATIONS WITH US
• THROUGH SERVICE REQUESTS, ONBOARDING FORMS, INTAKE FORMS, OR INQUIRIES
• THROUGH OUR ELECTRONIC BILL OF LADING / ELECTRONIC PROOF OF DELIVERY SERVICE ("eBOL")
• THROUGH BUSINESS FORMATION, REGISTERED AGENT, BOC-3, EIN, COMPLIANCE, MAIL, ADDRESS, PHONE, WEB, EMAIL, HOSTING, AND FLEET SUPPORT SERVICES
• THROUGH THIRD-PARTY INTEGRATIONS USED TO DELIVER OUR SERVICES

THIS POLICY DOES NOT APPLY TO:

• INFORMATION COLLECTED OFFLINE OUTSIDE OUR SERVICES
• THIRD-PARTY WEBSITES OR SERVICES WE LINK TO

3. NATURE OF OUR SERVICES

ROADLINK PROVIDES:

• FLEET SUPPORT AND SERVICE COORDINATION FOR TRUCKING FLEETS
• AN ELECTRONIC BILL OF LADING AND ELECTRONIC PROOF OF DELIVERY PLATFORM ("eBOL")
• ADMINISTRATIVE AND COMPLIANCE SUPPORT SERVICES
• BUSINESS FORMATION SERVICES
• EIN REGISTRATION SUPPORT
• REGISTERED AGENT AND BUSINESS COMPLIANCE SERVICES
• BOC-3 PROCESS AGENT SERVICES
• MAIL FORWARDING, BUSINESS ADDRESS, AND DOCUMENT SCANNING SERVICES
• BUSINESS PHONE, WEBSITE, EMAIL, AND HOSTING SERVICES
• VENDOR COORDINATION AND BUSINESS SUPPORT SERVICES

IMPORTANT: ROADLINK IS NOT A LAW FIRM, ACCOUNTING FIRM, TAX ADVISOR, FINANCIAL ADVISOR, GOVERNMENT AGENCY, OR INSURANCE PROVIDER. WE DO NOT PROVIDE LEGAL, TAX, ACCOUNTING, FINANCIAL, OR INSURANCE ADVICE.

4. INFORMATION WE COLLECT

A. PERSONAL INFORMATION

WE MAY COLLECT:

• NAME
• EMAIL ADDRESS
• PHONE NUMBER
• BUSINESS/COMPANY NAME
• RESIDENTIAL, BUSINESS, MAILING, AND SERVICE ADDRESSES
• DATE OF BIRTH WHERE REQUIRED FOR SERVICE PROCESSING
• IDENTIFICATION DOCUMENTS WHERE REQUIRED FOR FILINGS, COMPLIANCE, MAIL, ADDRESS, OR VERIFICATION SERVICES
• OWNERSHIP, MEMBER, MANAGER, OFFICER, DIRECTOR, OR AUTHORIZED REPRESENTATIVE INFORMATION
• FLEET OR OPERATIONAL DETAILS
• ANY INFORMATION YOU PROVIDE VIA FORMS OR COMMUNICATION

B. BUSINESS & SERVICE INFORMATION

• BUSINESS ENTITY DETAILS
• FORMATION STATE AND ENTITY TYPE
• REGISTERED AGENT, MAILING, PRINCIPAL OFFICE, AND BUSINESS ADDRESS DETAILS
• EIN, TAX, AND FEDERAL FILING INFORMATION
• BENEFICIAL OWNERSHIP INFORMATION WHERE REQUIRED
• FMCSA, DOT, MC, BOC-3, AND MOTOR CARRIER INFORMATION
• VEHICLE DETAILS FOR COMPLIANCE FILINGS
• TAX-RELATED INFORMATION FOR SERVICES SUCH AS IFTA, IRP, 2290, OR SIMILAR FILINGS
• OPERATIONAL REQUESTS

C. SERVICE USAGE & SUBSCRIPTION DATA

WE MAY COLLECT AND MAINTAIN:

• NUMBER OF ENROLLED UNITS
• SERVICE CREDIT USAGE
• SERVICE REQUEST HISTORY
• DISPATCH AND COORDINATION DETAILS
• FORMATION, FILING, AND COMPLIANCE ORDER HISTORY
• MAIL, ADDRESS, REGISTERED AGENT, AND RENEWAL SERVICE HISTORY
• SUBSCRIPTION STATUS AND BILLING CYCLE INFORMATION
• eBOL SHIPMENT, SIGNATURE, AND CREDIT ACCOUNT HISTORY

D. TECHNICAL INFORMATION

AUTOMATICALLY COLLECTED:

• IP ADDRESS
• BROWSER TYPE
• DEVICE INFORMATION
• PAGES VISITED
• USAGE BEHAVIOR

E. VENDOR ACCOUNT & LISTING INFORMATION:

• IF YOU REGISTER AS A VENDOR OR ADD BUSINESS LISTINGS, WE MAY COLLECT AND DISPLAY BUSINESS RELATED INFORMATION YOU PROVIDE, INCLUDING BUSINESS NAME, SERVICE AREA, CONTACT DETAILS, HOURS OF OPERATIONS, SERVICE CATEGORIES, LISTING DETAILS, AND OTHER INFORMATION SUBMITTED THROUGH VENDOR DASHBOARD.
• ROADLINK USES THIS INFORMATION TO OPERATE THE VENDOR NETWORK, DISPLAY BUSINESS LISTINGS, SUPPORT SERVICE COORDINATION, MANAGE VENDOR ACCOUNTS, AND COMMUNICATE WITH VENDORS.
• REGISTERING AS A VENDOR OR PARTICIPATING IN THE ROADLINK NETWORK DOES NOT GUARANTEE SERVICE REQUESTS, JOB VOLUME, BUSINESS OPPORTUNITIES, REVENUE, PAYMENTS, OR FINANCIAL COMPENSATION.

5. HOW WE COLLECT INFORMATION

• DIRECTLY FROM YOU THROUGH FORMS, CALLS, EMAILS, SMS, CHATS, OR SERVICE REQUESTS
• AUTOMATICALLY THROUGH COOKIES, ANALYTICS TOOLS, AND WEBSITE TECHNOLOGIES
• FROM AUTHORIZED REPRESENTATIVES ACTING ON YOUR BEHALF
• FROM GOVERNMENT AGENCIES, PUBLIC RECORDS, AND THIRD-PARTY SERVICE PROVIDERS WHEN NECESSARY TO PROVIDE SERVICES
• FROM THIRD-PARTY PARTNERS AND INTEGRATIONS USED TO DELIVER OUR SERVICES

6. HOW WE USE YOUR INFORMATION

WE USE YOUR INFORMATION TO:

• PROVIDE AND MANAGE OUR SERVICES
• PREPARE, SUBMIT, TRACK, AND MANAGE BUSINESS FORMATIONS, EIN APPLICATIONS, REGISTERED AGENT SERVICES, BOC-3 FILINGS, COMPLIANCE FILINGS, MAIL SERVICES, ADDRESS SERVICES, PHONE SERVICES, WEBSITE SERVICES, EMAIL SERVICES, HOSTING SERVICES, eBOL SERVICES, AND FLEET SUPPORT SERVICES
• MANAGE SUBSCRIPTIONS, RENEWALS, AND SERVICE CREDITS, INCLUDING eBOL CREDITS
• TRACK SERVICE USAGE AND HISTORY
• COORDINATE WITH THIRD-PARTY VENDORS, SERVICE PROVIDERS, GOVERNMENT AGENCIES, AND FILING OFFICES
• PROCESS COMPLIANCE SERVICES
• GENERATE, DELIVER, AND VERIFY eBOL/ePOD DOCUMENTS AND ACCESS CODES
• COMMUNICATE WITH YOU REGARDING UPDATES, SUPPORT, NOTIFICATIONS, RENEWALS, FILINGS, MAIL, ACCOUNT ACTIVITY, OR SERVICE REQUESTS
• VERIFY IDENTITY OR AUTHORITY WHERE REQUIRED
• IMPROVE OUR WEBSITE AND SERVICES
• MAINTAIN INTERNAL RECORDS
• COMPLY WITH LEGAL OBLIGATIONS

7. DISCLOSURE OF INFORMATION

WE MAY SHARE YOUR INFORMATION WITH:

A. SERVICE PROVIDERS & PARTNERS

• BUSINESS FORMATION AND FILING SERVICE PROVIDERS
• REGISTERED AGENT AND MAIL SERVICE PROVIDERS
• BOC-3 PROCESS AGENTS
• GOVERNMENT AGENCIES, STATE FILING OFFICES, IRS, FMCSA, AND OTHER REGULATORY AUTHORITIES
• COMPLIANCE PROVIDERS
• REPAIR VENDORS
• WARRANTY PROVIDERS
• FUEL CARD PROVIDERS
• PHONE, WEBSITE, EMAIL, HOSTING, PAYMENT (INCLUDING OUR THIRD-PARTY PAYMENT PROCESSOR FOR eBOL CREDIT PURCHASES), ANALYTICS, COMMUNICATION, AND TECHNOLOGY PROVIDERS
• ONLY AS NECESSARY TO DELIVER, SUPPORT, PROCESS, OR IMPROVE SERVICES

B. CONTRACTORS & INTERNAL TEAMS

EMPLOYEES, CONTRACTORS, AGENTS, OR AUTHORIZED REPRESENTATIVES ASSISTING OPERATIONS

C. LEGAL REQUIREMENTS

TO COMPLY WITH LAW, COURT ORDERS, SUBPOENAS, GOVERNMENT REQUESTS, REGULATORY REQUIREMENTS, OR TO PROTECT RIGHTS, PROPERTY, SAFETY, OR SECURITY

D. BUSINESS TRANSFERS

IN CASE OF MERGER, ACQUISITION, FINANCING, RESTRUCTURING, SALE, OR TRANSFER OF ALL OR PART OF OUR BUSINESS

8. COOKIES & TRACKING TECHNOLOGIES

WE MAY USE:

• COOKIES
• ANALYTICS TOOLS
• TRACKING PIXELS
• WEBSITE PERFORMANCE AND SECURITY TOOLS
• YOU CAN DISABLE COOKIES IN YOUR BROWSER SETTINGS.

9. DATA SECURITY

WE IMPLEMENT REASONABLE ADMINISTRATIVE, TECHNICAL, AND ORGANIZATIONAL SAFEGUARDS TO PROTECT YOUR DATA.

HOWEVER:

• NO SYSTEM IS 100% SECURE, AND USE OF OUR WEBSITE OR SERVICES IS AT YOUR OWN RISK.
• WE CANNOT GUARANTEE THAT INFORMATION TRANSMITTED THROUGH THE INTERNET, EMAIL, SMS, FORMS, OR THIRD-PARTY PLATFORMS WILL BE COMPLETELY SECURE.

10. DATA RETENTION

WE RETAIN DATA:

• AS NECESSARY TO PROVIDE SERVICES
• FOR SUBSCRIPTION, RENEWAL, AND USAGE TRACKING
• FOR LEGAL, TAX, BUSINESS, RECORDKEEPING, AND COMPLIANCE PURPOSES
• AS REQUIRED BY GOVERNMENT AGENCIES, SERVICE PROVIDERS, OR APPLICABLE LAW
• eBOL/ePOD SHIPMENT RECORDS ARE RETAINED ONLY FOR THE LIMITED PERIOD DESCRIBED IN SECTION 17 BELOW AND IN OUR TERMS OF SERVICE, AFTER WHICH THEY ARE AUTOMATICALLY DELETED.
• CERTAIN IDENTIFICATION, BENEFICIAL OWNERSHIP, FILING, OR COMPLIANCE INFORMATION MAY BE RETAINED OR DELETED ACCORDING TO THE REQUIREMENTS OF THE SPECIFIC SERVICE, APPLICABLE LAW, OR SERVICE PROVIDER POLICY.

11. YOUR RIGHTS

YOU MAY REQUEST TO:

• ACCESS YOUR DATA
• CORRECT INACCURATE DATA
• REQUEST DELETION WHERE APPLICABLE
• REQUEST INFORMATION ABOUT HOW YOUR DATA IS USED OR SHARED
• CERTAIN DATA MAY NOT BE DELETED IF RETENTION IS REQUIRED FOR LEGAL, TAX, COMPLIANCE, FRAUD PREVENTION, DISPUTE RESOLUTION, OR SERVICE RECORDKEEPING PURPOSES.

12. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

CALIFORNIA RESIDENTS MAY REQUEST:

• DISCLOSURE OF DATA COLLECTED
• DISCLOSURE OF CATEGORIES OF PERSONAL INFORMATION SHARED
• DELETION OF PERSONAL DATA WHERE APPLICABLE
• CORRECTION OF INACCURATE PERSONAL DATA WHERE APPLICABLE
• WE DO NOT SELL PERSONAL INFORMATION.
• WE DO NOT SHARE PHONE NUMBERS FOR THIRD-PARTY MARKETING PURPOSES.

13. CHILDREN’S PRIVACY

OUR SERVICES ARE NOT INTENDED FOR USERS UNDER 13 YEARS OF AGE. WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER 13.

14. THIRD-PARTY LINKS

WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES, CONTENT, SECURITY, POLICIES, OR SERVICES OF THIRD-PARTY WEBSITES, PLATFORMS, SERVICE PROVIDERS, OR GOVERNMENT WEBSITES.

15. SMS & A2P COMMUNICATION CONSENT

BY PROVIDING YOUR NUMBER, EMAIL AND USING OUR SERVICES, YOU CONSENT TO RECEIVE CALLS AND SMS MESSAGES FROM ROADLINK FLEET SERVICES LLC RELATED TO:

• SERVICE COORDINATION
• DISPATCH UPDATES
• FORMATION, FILING, COMPLIANCE, REGISTERED AGENT, BOC-3, MAIL, ADDRESS, PHONE, WEB, EMAIL, HOSTING, AND ACCOUNT NOTIFICATIONS
• OPERATIONAL NOTIFICATIONS
• ACCOUNT AND SUBSCRIPTION ALERTS
• CUSTOMER SUPPORT
• MESSAGE FREQUENCY MAY VARY BASED ON YOUR INTERACTION WITH OUR SERVICES.
• MESSAGE & DATA RATES MAY APPLY.

OPT OUT INSTRUCTIONS

YOU MAY OPT OUT AT ANY TIME BY REPLYING: STOP

HELP & SUPPORT
FOR ASSISTANCE, REPLY: HELP, OR CONTACT US USING THE DETAILS BELOW.

NO DATA SELLING OR MARKETING SHARING

WE DO NOT:

• SELL YOUR PERSONAL INFORMATION
• SHARE YOUR PHONE NUMBER WITH THIRD PARTIES FOR MARKETING PURPOSES
• YOUR DATA IS USED STRICTLY FOR SERVICE-RELATED COMMUNICATION AND OPERATIONS.

THIRD-PARTY MESSAGING PROVIDERS

WE MAY USE THIRD-PARTY PROVIDERS TO SEND SMS MESSAGES. THEY ARE REQUIRED TO:

• PROTECT YOUR DATA
• USE IT ONLY FOR COMMUNICATION PURPOSES

16. BUSINESS FORMATION, REGISTERED AGENT, MAIL, AND ADDRESS DATA

WHEN YOU REQUEST BUSINESS FORMATION, REGISTERED AGENT, EIN, COMPLIANCE, MAIL FORWARDING, BUSINESS ADDRESS, OR RELATED SERVICES, YOU AUTHORIZE ROADLINK TO COLLECT, USE, DISCLOSE, AND SUBMIT INFORMATION NECESSARY TO PROCESS THE REQUEST.

THIS MAY INCLUDE DISCLOSURE TO STATE AGENCIES, FEDERAL AGENCIES, REGISTERED AGENT SERVICE PROVIDERS, MAIL HANDLING PROVIDERS, PROCESS AGENTS, AND OTHER SERVICE PROVIDERS REQUIRED TO COMPLETE OR MAINTAIN THE SERVICE.

CERTAIN INFORMATION MAY BECOME PART OF PUBLIC RECORDS WHEN SUBMITTED TO GOVERNMENT AGENCIES OR FILING OFFICES.

17. eBOL DIGITAL BILL OF LADING DATA

A. INFORMATION COLLECTED. WHEN YOU USE OUR eBOL/ePOD SERVICE, WE COLLECT INFORMATION YOU ENTER INTO A SHIPMENT RECORD, WHICH MAY INCLUDE:

• INITIATOR NAME, EMAIL ADDRESS, AND USDOT/MC NUMBER
• SHIPPER, CONSIGNEE, CARRIER, AND DRIVER NAMES, ADDRESSES, PHONE NUMBERS, AND EMAIL ADDRESSES ENTERED BY THE INITIATOR OR SIGNING PARTIES
• FREIGHT, LOAD, EQUIPMENT, AND DECLARED VALUE DETAILS
• PRINTED SIGNATURE NAMES AND THE SERVER TIMESTAMP OF EACH SIGNATURE
• eBOL CREDIT BALANCE, PURCHASE, AND USAGE HISTORY

B. HOW WE USE THIS INFORMATION. THIS INFORMATION IS USED SOLELY TO GENERATE, STORE, DELIVER, AND VERIFY THE eBOL/ePOD DOCUMENT AND RELATED ACCESS CODES, TO SEND SERVICE-RELATED EMAIL NOTIFICATIONS (SUCH AS ACCESS CODES, SIGNING NOTIFICATIONS, AND CREDIT BALANCE ALERTS), AND TO MAINTAIN YOUR eBOL CREDIT ACCOUNT.

C. DISCLOSURE TO SHIPMENT PARTIES. INFORMATION YOU ENTER INTO A SHIPMENT IS, BY DESIGN, DISCLOSED TO THE OTHER PARTIES TO THAT SHIPMENT (SHIPPER, CONSIGNEE, CARRIER, BROKER, AND/OR DRIVER, AS APPLICABLE), SUBJECT TO ANY BLIND OR DOUBLE-BLIND REDACTION SETTINGS THE INITIATOR SELECTS AT THE TIME OF INITIATION. ROADLINK IS NOT RESPONSIBLE FOR HOW A PARTY WHO RECEIVES AN ACCESS CODE OR A COPY OF THE DOCUMENT SUBSEQUENTLY USES OR DISCLOSES THAT INFORMATION.

D. PAYMENT INFORMATION. eBOL CREDIT PURCHASES ARE PROCESSED BY A THIRD-PARTY PAYMENT PROCESSOR (STRIPE). ROADLINK DOES NOT COLLECT OR STORE YOUR PAYMENT CARD NUMBER. YOUR PAYMENT INFORMATION IS SUBJECT TO THAT PROCESSOR'S OWN PRIVACY POLICY.

E. RETENTION. SHIPMENT RECORDS, INCLUDING ALL PERSONAL INFORMATION ENTERED INTO THEM, ARE AUTOMATICALLY DELETED FROM OUR SYSTEMS ON A LIMITED-TIME BASIS AS DESCRIBED IN OUR TERMS OF SERVICE. AFTER A SHIPMENT RECORD IS DELETED, WE RETAIN ONLY A MINIMAL LOG CONFIRMING THAT A SHIPMENT WITH A GIVEN BOL NUMBER EXISTED AND WAS DELETED, WITHOUT ANY OF THE UNDERLYING SHIPMENT DATA, FOR A LIMITED PERIOD THEREAFTER. eBOL CREDIT ACCOUNT AND TRANSACTION HISTORY IS RETAINED SEPARATELY FOR ACCOUNTING AND RECORDKEEPING PURPOSES.

18. CHANGES TO THIS PRIVACY POLICY

WE MAY UPDATE THIS POLICY PERIODICALLY.

CONTINUED USE OF OUR WEBSITE OR SERVICES CONSTITUTES ACCEPTANCE OF ANY CHANGES.

19. CONTACT INFORMATION

IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING THIS PRIVACY POLICY, PLEASE CONTACT US AT:

EMAIL: [email protected]
PHONE: +1 (307) 203-3868
ADDRESS: 30 N GOULD ST STE N, SHERIDAN, WY - 82801