SUPPORT PLANS
FLEXIBLE 24/7 FLEET SUPPORT COORDINATION PLANS DESIGNED FOR OWNER-OPERATORS AND TRUCKING FLEETS ACROSS THE UNITED STATES.
ROADLINK CONNECTS DRIVERS AND FLEETS WITH RELIABLE THIRD-PARTY ROADSIDE, MAINTENANCE, AND EMERGENCY SERVICE PROVIDERS TO HELP KEEP YOUR TRUCKS MOVING WITH MINIMAL DOWNTIME.
SERVICES COVERED
- MOBILE TRUCK REPAIR COORDINATION
- BREAKDOWN ASSISTANCE
- JUMPSTART ASSISTANCE
- OTR TIRE SERVICE COORDINATION
- LOCKSMITH & LOCKOUT ASSISTANCE
- TOW & RECOVERY DISPATCH SUPPORT
- MOBILE DOT INSPECTION COORDINATION
- FLEET MAINTENANCE & PM SCHEDULING
- MOBILE TRAILER REPAIRS
HOW IT WORKS
WHEN A DRIVER, DISPATCHER, OR FLEET MANAGER CONTACTS ROADLINK FOR ASSISTANCE, OUR TEAM GATHERS THE NECESSARY INFORMATION, COLLECTS $29.99 INCIDENT HANDLING FEE, LOCATES AN AVAILABLE THIRD-PARTY SERVICE PROVIDER, AND COORDINATES DISPATCH SUPPORT TO THE REQUESTED LOCATION.
IMPORTANT NOTICE
ROADLINK IS A SERVICE COORDINATION AND DISPATCH SUPPORT PLATFORM. ROADLINK DOES NOT PERFORM TOWING, REPAIR, TIRE, OR ROADSIDE SERVICES DIRECTLY.
ALL FIELD SERVICES ARE PERFORMED BY INDEPENDENT THIRD-PARTY SERVICE PROVIDERS. REPAIR, LABOR, PARTS, TOWING, AND OTHER THIRD-PARTY SERVICE COSTS ARE NOT INCLUDED IN ANY PLAN FEE AND ARE PAID DIRECTLY TO THE SERVICE PROVIDER.
ROADLINK DOES NOT GUARANTEE VENDOR WORKMANSHIP, PRICING, RESPONSE TIMES, PARTS AVAILABILITY, OR SERVICE OUTCOMES.
PLAN FEES COVER COORDINATION AND DISPATCH SUPPORT ONLY. SERVICE COORDINATION IS AVAILABLE ACROSS THE MAINLAND UNITED STATES. ALASKA AND HAWAII ARE NOT COVERED.
SERVICES COVERED
- EVERYTHING COVERED UNDER THE FLEET SUPPORT BASIC
- 3 SERVICE CREDITS PER MONTH, PER ENROLLED UNIT
- EACH CREDIT COVERS ONE SEPARATE SERVICE INCIDENT
HOW IT WORKS
FLEETS ENROLL THEIR UNITS INTO THE ROADLINK STANDARD SUPPORT PLAN ON A MONTHLY BASIS. EACH ENROLLED UNIT RECEIVES 3 SERVICE CREDITS PER MONTH. EACH CREDIT COVERS ONE SEPARATE SERVICE INCIDENT.
IMPORTANT NOTICE
ROADLINK IS A SERVICE COORDINATION AND DISPATCH SUPPORT PLATFORM. ROADLINK DOES NOT PERFORM TOWING, REPAIR, TIRE, OR ROADSIDE SERVICES DIRECTLY.
ALL FIELD SERVICES ARE PERFORMED BY INDEPENDENT THIRD-PARTY SERVICE PROVIDERS. REPAIR, LABOR, PARTS, TOWING, AND OTHER THIRD-PARTY SERVICE COSTS ARE NOT INCLUDED IN ANY PLAN FEE AND ARE PAID DIRECTLY TO THE SERVICE PROVIDER.
ROADLINK DOES NOT GUARANTEE VENDOR WORKMANSHIP, PRICING, RESPONSE TIMES, PARTS AVAILABILITY, OR SERVICE OUTCOMES.
PLAN FEES COVER COORDINATION AND DISPATCH SUPPORT ONLY. SERVICE COORDINATION IS AVAILABLE ACROSS THE MAINLAND UNITED STATES. ALASKA AND HAWAII ARE NOT COVERED.
SERVICES COVERED
EVERYTHING COVERED UNDER THE FLEET SUPPORT BASIC, IN ADDITION TO:
- VENDOR INVOICE STORAGE
- SECURE CLOUD-BASED DOCUMENT ACCESS
- DOWNLOADABLE SERVICE RECORDS & INVOICES
HOW IT WORKS
FLEETS ENROLL THEIR UNITS INTO THE ROADLINK PREMIUM SUPPORT PLAN ON A MONTHLY BASIS. EACH ENROLLED UNIT RECEIVES 3 SERVICE CREDITS PER MONTH. EACH CREDIT COVERS ONE SEPARATE SERVICE INCIDENT.
IMPORTANT NOTICE
ROADLINK IS A SERVICE COORDINATION AND DISPATCH SUPPORT PLATFORM. ROADLINK DOES NOT PERFORM TOWING, REPAIR, TIRE, OR ROADSIDE SERVICES DIRECTLY.
ALL FIELD SERVICES ARE PERFORMED BY INDEPENDENT THIRD-PARTY SERVICE PROVIDERS. REPAIR, LABOR, PARTS, TOWING, AND OTHER THIRD-PARTY SERVICE COSTS ARE NOT INCLUDED IN ANY PLAN FEE AND ARE PAID DIRECTLY TO THE SERVICE PROVIDER.
ROADLINK DOES NOT GUARANTEE VENDOR WORKMANSHIP, PRICING, RESPONSE TIMES, PARTS AVAILABILITY, OR SERVICE OUTCOMES.
PLAN FEES COVER COORDINATION AND DISPATCH SUPPORT ONLY. SERVICE COORDINATION IS AVAILABLE ACROSS THE MAINLAND UNITED STATES. ALASKA AND HAWAII ARE NOT COVERED.
BACK OFFICE SUPPORT
$999 PER TRUCK / MONTH · OR 4% OF GROSS MONTHLY REVENUE, WHICHEVER IS HIGHERSERVICES COVERED
- DEDICATED DISPATCHER ASSIGNED
- RATE NEGOTIATION, BOOKINGS BASED ON YOUR LANES
- DRIVER COMMUNICATION & COORDINATION
- SHIPPER & CONSIGNEE COORDINATION
- RATE CONFIRMATION HANDLING
- LANE & REVENUE OPTIMIZATION SUPPORT
- FLEET SUPPORT PREMIUM INCLUDED
- DETENTION PAY COORDINATION
HOW IT WORKS
CARRIERS ARE ASSIGNED A DEDICATED DISPATCHER TO MANAGE DAILY DISPATCH OPERATIONS. EACH ACCOUNT INCLUDES FULL LOAD BOOKING & MANAGEMENT, CONTINUOUS BROKER COMMUNICATION, REAL-TIME DRIVER & LOAD UPDATES, AND ONGOING RELATIONSHIP BUILDING WITH BROKERS FOR DEDICATED FREIGHT.
IMPORTANT NOTICE
ROADLINK IS A SERVICE COORDINATION AND DISPATCH SUPPORT PLATFORM. ROADLINK DOES NOT PERFORM TOWING, REPAIR, TIRE, OR ROADSIDE SERVICES DIRECTLY.
ALL FIELD SERVICES ARE PERFORMED BY INDEPENDENT THIRD-PARTY SERVICE PROVIDERS. REPAIR, LABOR, PARTS, TOWING, AND OTHER THIRD-PARTY SERVICE COSTS ARE NOT INCLUDED IN ANY PLAN FEE AND ARE PAID DIRECTLY TO THE SERVICE PROVIDER.
ROADLINK DOES NOT GUARANTEE VENDOR WORKMANSHIP, PRICING, RESPONSE TIMES, PARTS AVAILABILITY, OR SERVICE OUTCOMES.
PLAN FEES COVER COORDINATION AND DISPATCH SUPPORT ONLY. SERVICE COORDINATION IS AVAILABLE ACROSS THE MAINLAND UNITED STATES. ALASKA AND HAWAII ARE NOT COVERED.
BILLING & PAYMENTS
ACH & WIRE
SECURE ACH, DOMESTIC & INTERNATIONAL WIRE PAYMENTS FOR FLEET SUPPORT PLANS, FLEET COMPLIANCE PLANS & CARRIER REGISTRATION PLAN.
ONLINE PAYMENTS
SECURE ONLINE PAYMENTS MAY BE ACCEPTED THROUGH APPROVED PAYMENT LINKS, INVOICING PLATFORMS AND PAYMENT PARTNERS. VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, APPLE PAY AND CASH APP MAY BE ACCEPTED, SUBJECT TO AVAILABILITY.
SERVICES VEHICLE CARD
PRINT, CUT, FOLD & PLACE IN VEHICLE GLOVE BOX OR CARD HOLDER.
CUT: RED DOTTED LINE | FOLD: BLUE DOTTED LINE
VIEW / DOWNLOAD PDFFREQUENTLY ASKED QUESTIONS
DOES ROADLINK OFFER NATIONWIDE COVERAGE?
YES. ROADLINK PROVIDES COVERAGE ACROSS ALL MAINLAND UNITED STATES. SERVICES ARE CURRENTLY NOT AVAILABLE IN ALASKA AND HAWAII. RESPONSE TIMES AND PROVIDER AVAILABILITY MAY VARY BASED ON LOCATION.
DOES ROADLINK PERFORM REPAIRS OR DISPATCH SERVICES DIRECTLY?
ROADLINK COORDINATES THIRD-PARTY SERVICE PROVIDERS. REPAIRS, TOWING, ROADSIDE SERVICES, MAINTENANCE WORK, AND BACK OFFICE DISPATCH SUPPORT MAY BE PERFORMED BY INDEPENDENT THIRD-PARTY PROVIDERS.
WHAT TYPES OF SERVICES CAN ROADLINK HELP COORDINATE?
- MOBILE TRUCK REPAIR
- BREAKDOWN ASSISTANCE
- JUMPSTART ASSISTANCE
- OTR TIRE SERVICE
- LOCKSMITH & LOCKOUT ASSISTANCE
- TOW & RECOVERY SUPPORT
- MOBILE DOT INSPECTION COORDINATION
- FLEET MAINTENANCE & PM SCHEDULING
- MOBILE TRAILER REPAIR
- BACK OFFICE SUPPORT & DISPATCH SERVICES
WHAT IS BACK OFFICE SUPPORT DISPATCH?
BACK OFFICE SUPPORT DISPATCH IS A THIRD-PARTY DISPATCH SERVICE WHERE A DEDICATED DISPATCHER IS ASSIGNED TO HELP CARRIERS AND OWNER-OPERATORS BOOK LOADS, PROVIDE ETA UPDATES, COORDINATE WITH DRIVERS, AND BUILD BROKER-CARRIER RELATIONSHIPS.
WHO CAN USE BACK OFFICE SUPPORT DISPATCH?
BACK OFFICE SUPPORT DISPATCH IS AVAILABLE FOR BOTH OWNER-OPERATORS AND COMMERCIAL TRUCKING FLEETS.
WHAT IS INCLUDED IN BACK OFFICE SUPPORT DISPATCH?
- DEDICATED DISPATCHER ASSIGNED
- RATE NEGOTIATION
- LOAD BOOKINGS BASED ON YOUR LANES
- BROKER-CARRIER RELATIONSHIP BUILDING
- DRIVER COMMUNICATION & COORDINATION
- SHIPPER & CONSIGNEE COORDINATION
- RATE CONFIRMATION HANDLING
- LANE & REVENUE OPTIMIZATION SUPPORT
- FLEET SUPPORT PREMIUM INCLUDED FOR EACH ENROLLED UNIT
HOW IS BACK OFFICE SUPPORT DISPATCH PRICED?
BACK OFFICE SUPPORT DISPATCH IS PRICED AT $999 PER TRUCK/MONTH OR 4% OF GROSS MONTHLY REVENUE, WHICHEVER IS HIGHER.
HOW DOES THE PAY-AS-YOU-GO PLAN WORK?
CLIENTS PAY A $29.99 INCIDENT COORDINATION FEE EACH TIME SUPPORT IS REQUESTED. THIRD-PARTY SERVICE COSTS ARE PAID DIRECTLY TO THE SERVICE PROVIDER.
WHAT IS INCLUDED IN THE MONTHLY PLANS?
MONTHLY PLANS INCLUDE 3 SERVICE INCIDENT CREDITS PER UNIT, ACCESS TO 24/7 SUPPORT COORDINATION, AND THIRD-PARTY VENDOR DISPATCH SUPPORT. FEATURES MAY VARY DEPENDING ON THE SELECTED PLAN.
WHAT IS A SERVICE INCIDENT CREDIT?
ONE SERVICE INCIDENT CREDIT COVERS ONE SEPARATE SERVICE REQUEST OR DISPATCH COORDINATION EVENT.
ARE THIRD-PARTY REPAIR COSTS INCLUDED?
NO. REPAIR, LABOR, PARTS, TOWING, AND OTHER THIRD-PARTY SERVICE COSTS ARE PAID DIRECTLY TO THE SERVICE PROVIDER.
HOW FAST CAN ROADLINK LOCATE A SERVICE PROVIDER?
RESPONSE TIMES MAY VARY DEPENDING ON LOCATION, WEATHER, TRAFFIC, TIME OF DAY, AND THIRD-PARTY PROVIDER AVAILABILITY.
CAN OWNER-OPERATORS USE ROADLINK SERVICES?
YES. ROADLINK SERVICES ARE AVAILABLE FOR BOTH OWNER-OPERATORS AND COMMERCIAL TRUCKING FLEETS.
DOES ROADLINK GUARANTEE THIRD-PARTY SERVICE QUALITY?
NO. THIRD-PARTY SERVICE PROVIDERS OPERATE INDEPENDENTLY. ROADLINK DOES NOT GUARANTEE WORKMANSHIP, PRICING, RESPONSE TIMES, OR SERVICE OUTCOMES.
CAN ROADLINK STORE SERVICE RECORDS AND INVOICES?
YES. SELECT PLANS MAY INCLUDE DIGITAL STORAGE AND ORGANIZATION OF SERVICE RECORDS, VENDOR INVOICES, AND RELATED DOCUMENTS.