TERMS OF SERVICE - ROADLINK FLEET SERVICES

ROADLINK FLEET SERVICES LLC – TERMS OF SERVICE

LAST UPDATED: SEPTEMBER 10, 2026

1. ACCEPTANCE OF TERMS

THESE TERMS OF SERVICE (“TERMS”) GOVERN YOUR ACCESS TO AND USE OF ROADLINK.HELP (THE “WEBSITE”) AND SERVICES PROVIDED BY ROADLINK FLEET SERVICES LLC (“ROADLINK,” “COMPANY,” “WE,” “OUR,” OR “US”).

BY USING OUR WEBSITE OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT USE OUR SERVICES.

2. DESCRIPTION OF SERVICES

A. ROADLINK PROVIDES:

FLEET SUPPORT AND ROADSIDE COORDINATION
SERVICE COORDINATION WITH THIRD-PARTY VENDORS
AN ELECTRONIC BILL OF LADING AND ELECTRONIC PROOF OF DELIVERY PLATFORM ("eBOL")
COMPLIANCE SERVICES INCLUDING IFTA, IRP, 2290, DOT-RELATED SERVICES, AND OTHER ADMINISTRATIVE SUPPORT SERVICES
BUSINESS FORMATION SERVICES
EIN REGISTRATION SUPPORT
REGISTERED AGENT SERVICES
BOC-3 PROCESS AGENT SERVICES
BUSINESS COMPLIANCE FILINGS INCLUDING ANNUAL REPORTS, AMENDMENTS, DISSOLUTIONS, REINSTATEMENTS, CERTIFICATES, CERTIFIED COPIES, BOI/CTA SUPPORT WHERE AVAILABLE, AND RELATED FILINGS
MAIL FORWARDING, DOCUMENT SCANNING, BUSINESS ADDRESS, AND UNIQUE SUITE NUMBER SERVICES
BUSINESS PHONE SERVICES
WEBSITE, EMAIL, HOSTING, AND BUSINESS IDENTITY SERVICES
VENDOR REFERRALS INCLUDING REPAIRS, WARRANTY PROVIDERS, FUEL CARDS, AND OTHER BUSINESS SERVICES
ROADLINK OPERATES AS A BUSINESS FORMATION, COMPLIANCE, ADMINISTRATIVE, SERVICE COORDINATION, AND SUPPORT PLATFORM.

B. VENDOR REGISTRATION & PLATFORM DISCLAIMER

BY REGISTERING AS A VENDOR, YOU ACKNOWLEDGE AND AGREE THAT ROADLINK OPERATES SOLELY AS A SERVICE COORDINATION, ADMINISTRATIVE AND COMPLIANCE SUPPORT PLATFORM.
REGISTERING AS A VENDOR, ADDING YOUR BUSINESS LISTING, OR PARTICIPATING IN THE ROADLINK NETWORK DOES NOT GUARANTEE SERVICE REQUESTS, JOB VOLUME, BUSINESS OPPORTUNITIES, REVENUE, PAYMENTS, OR FINANCIAL COMPENSATION.
VENDORS ARE INDEPENDENT THIRD-PARTY SERVICE PROVIDERS AND ARE SOLELY RESPONSIBLE FOR THEIR OWN BUSINESS OPERATIONS, PRICING, SERVICES, CUSTOMER COMMUNICATIONS, LICENSES, INSURANCE, COMPLIANCE, AND ANY AGREEMENTS MADE WITH THE CUSTOMERS.
ROADLINK DOES NOT ENDORSE, VERIFY, OR GUARANTEE THE QUALITY, SAFETY, LEGALITY, OR PERFORMANCE OF ANY VENDOR SERVICES.
ROADLINK IS NOT RESPONSIBLE FOR ANY DAMAGES, LOSSES, OR DISPUTES ARISING FROM SERVICES PROVIDED BY VENDORS.

3. NO LEGAL, TAX, ACCOUNTING, FINANCIAL, OR INSURANCE ADVICE

ROADLINK IS NOT A LAW FIRM, ACCOUNTING FIRM, TAX ADVISOR, FINANCIAL ADVISOR, INSURANCE PRODUCER, OR GOVERNMENT AGENCY.

ANY INFORMATION PROVIDED BY ROADLINK IS FOR GENERAL ADMINISTRATIVE, EDUCATIONAL, OR SERVICE SUPPORT PURPOSES ONLY.

YOU ARE RESPONSIBLE FOR CONSULTING WITH LICENSED ATTORNEYS, ACCOUNTANTS, TAX PROFESSIONALS, INSURANCE PROFESSIONALS, OR OTHER ADVISORS REGARDING YOUR SPECIFIC SITUATION.

4. NO PAYMENT PROCESSING / FINANCIAL RESPONSIBILITY

ROADLINK IS NOT A FINANCIAL INSTITUTION, PAYMENT PROCESSOR, BROKER, OR ESCROW SERVICE.

UNLESS EXPRESSLY STATED OTHERWISE FOR A ROADLINK SERVICE, WE DO NOT:

ACCEPT, HOLD, OR TRANSFER FUNDS BETWEEN CUSTOMERS AND THIRD-PARTY VENDORS
FACILITATE OR GUARANTEE PAYMENTS BETWEEN CUSTOMERS AND THIRD-PARTY VENDORS
ACT AS AN INTERMEDIARY IN FINANCIAL TRANSACTIONS BETWEEN CUSTOMERS AND THIRD-PARTY VENDORS
ALL PAYMENTS FOR THIRD-PARTY VENDOR SERVICES ARE MADE DIRECTLY BETWEEN CLIENTS AND THIRD-PARTY PROVIDERS UNLESS OTHERWISE DISCLOSED.

ROADLINK HAS NO RESPONSIBILITY FOR:

THIRD-PARTY PAYMENT PROCESSING
BILLING DISPUTES BETWEEN CUSTOMERS AND VENDORS
PRICING BY VENDORS
FINANCIAL TRANSACTIONS BETWEEN PARTIES

5. USER ELIGIBILITY

BY USING OUR SERVICES, YOU CONFIRM:

YOU ARE AT LEAST 18 YEARS OLD
YOU HAVE AUTHORITY TO ACT ON BEHALF OF YOUR BUSINESS OR THE BUSINESS YOU ARE REQUESTING SERVICES FOR
ALL INFORMATION PROVIDED IS ACCURATE, COMPLETE, CURRENT, AND NOT MISLEADING
YOU WILL PROMPTLY UPDATE ROADLINK IF ANY INFORMATION CHANGES

6. USER RESPONSIBILITIES

YOU AGREE TO:

PROVIDE ACCURATE INFORMATION
USE SERVICES LAWFULLY
NOT MISUSE OR DISRUPT SERVICES
RESPOND PROMPTLY TO REQUESTS FOR INFORMATION, SIGNATURES, DOCUMENTS, APPROVALS, OR PAYMENT
REVIEW ALL INFORMATION BEFORE SUBMISSION
MAINTAIN UPDATED CONTACT, MAILING, BUSINESS, AND AUTHORIZED REPRESENTATIVE INFORMATION

YOU ARE SOLELY RESPONSIBLE FOR:

YOUR BUSINESS OPERATIONS
COMPLIANCE WITH LAWS
DECISIONS MADE USING OUR SERVICES
ACCURACY OF ALL INFORMATION PROVIDED TO ROADLINK
ANY DELAYS, REJECTIONS, PENALTIES, LOSSES, OR DAMAGES CAUSED BY INACCURATE, INCOMPLETE, LATE, OUTDATED, OR MISLEADING INFORMATION

7. THIRD-PARTY SERVICES DISCLAIMER

ROADLINK MAY USE, COORDINATE WITH, OR REFER YOU TO THIRD-PARTY PROVIDERS, GOVERNMENT AGENCIES, FILING OFFICES, REGISTERED AGENT PROVIDERS, MAIL PROVIDERS, PROCESS AGENTS, TECHNOLOGY PROVIDERS, WEBSITE PROVIDERS, EMAIL PROVIDERS, HOSTING PROVIDERS, VENDORS, OR OTHER SERVICE PROVIDERS.

WE DO NOT:

CONTROL ALL THIRD-PARTY PROVIDERS
CONTROL GOVERNMENT AGENCY DECISIONS OR PROCESSING TIMES
GUARANTEE THIRD-PARTY SERVICES
TAKE RESPONSIBILITY FOR THIRD-PARTY ACTIONS, OMISSIONS, DELAYS, DENIALS, REJECTIONS, SYSTEM FAILURES, OR DECISIONS
ALL THIRD-PARTY TERMS, POLICIES, AND REQUIREMENTS MAY APPLY.

8. SERVICE REQUESTS & EXECUTION

BY REQUESTING A SERVICE, YOU AUTHORIZE ROADLINK TO ACT ON YOUR BEHALF FOR THE LIMITED PURPOSE OF PROCESSING, COORDINATING, SUBMITTING, SUPPORTING, OR MANAGING THE REQUESTED SERVICE.

ONCE COORDINATION, PREPARATION, SUBMISSION, PROCESSING, FILING, DISPATCH, ACCOUNT SETUP, OR SERVICE WORK BEGINS, THE SERVICE IS CONSIDERED INITIATED.

ROADLINK MAY REQUEST ADDITIONAL INFORMATION OR DOCUMENTS BEFORE OR DURING SERVICE PROCESSING. FAILURE TO PROVIDE REQUESTED INFORMATION MAY DELAY OR PREVENT COMPLETION OF SERVICES.

9. FEES & PAYMENTS

FEES WILL BE DISCLOSED BEFORE SERVICE WHERE PRACTICABLE
PAYMENTS MAY BE COLLECTED VIA INVOICES, PAYMENT LINKS, SUBSCRIPTIONS, OR OTHER APPROVED METHODS
ROADLINK FEES ARE SEPARATE FROM GOVERNMENT FEES, STATE FEES, FEDERAL FEES, THIRD-PARTY FEES, SHIPPING FEES, POSTAGE, HOSTING FEES, DOMAIN FEES, PLATFORM FEES, OR VENDOR CHARGES UNLESS EXPRESSLY STATED OTHERWISE
GOVERNMENT FEES AND THIRD-PARTY FEES MAY CHANGE WITHOUT NOTICE
CUSTOMER IS RESPONSIBLE FOR ALL APPLICABLE TAXES, FEES, RENEWALS, PENALTIES, SHIPPING, POSTAGE, AND THIRD-PARTY CHARGES

10. BUSINESS FORMATION, EIN, REGISTERED AGENT, AND COMPLIANCE SERVICES

ROADLINK MAY ASSIST WITH BUSINESS FORMATIONS, EIN REGISTRATION SUPPORT, REGISTERED AGENT SERVICES, COMPLIANCE FILINGS, ANNUAL REPORTS, AMENDMENTS, DISSOLUTIONS, REINSTATEMENTS, CERTIFICATES, CERTIFIED COPIES, BOI/CTA SUPPORT WHERE AVAILABLE, AND RELATED SERVICES.
APPROVAL, ACCEPTANCE, REJECTION, PROCESSING TIME, OR OUTCOME OF ANY FILING OR REGISTRATION IS SUBJECT TO THE APPLICABLE GOVERNMENT AGENCY, FILING OFFICE, OR THIRD-PARTY PROVIDER.
ROADLINK DOES NOT GUARANTEE APPROVAL OF ANY FORMATION, EIN, LICENSE, PERMIT, AUTHORITY, REGISTRATION, FILING, ELECTION, CERTIFICATE, OR COMPLIANCE SUBMISSION.
ROADLINK DOES NOT GUARANTEE THAT A PARTICULAR ENTITY TYPE, STATE, STRUCTURE, TAX CLASSIFICATION, OR FILING IS APPROPRIATE FOR YOUR BUSINESS.
CUSTOMER IS RESPONSIBLE FOR REVIEWING ALL INFORMATION, DOCUMENTS, FILINGS, CONFIRMATIONS, AND DEADLINES.
CUSTOMER IS RESPONSIBLE FOR MAINTAINING GOOD STANDING, RENEWALS, ANNUAL REPORTS, TAX FILINGS, LICENSES, PERMITS, AND ONGOING COMPLIANCE UNLESS A SPECIFIC PAID SERVICE EXPRESSLY STATES OTHERWISE.

11. MAIL FORWARDING, BUSINESS ADDRESS, AND DOCUMENT SCANNING SERVICES

MAIL FORWARDING, BUSINESS ADDRESS, UNIQUE SUITE NUMBER, AND DOCUMENT SCANNING SERVICES ARE SUBJECT TO SERVICE AVAILABILITY, PROVIDER RULES, COMPLIANCE REQUIREMENTS, MAIL HANDLING LIMITS, AND ACCEPTABLE USE POLICIES.
CUSTOMER MAY NOT USE ANY ADDRESS PROVIDED THROUGH ROADLINK FOR PERSONAL USE, UNLAWFUL ACTIVITY, FRAUDULENT ACTIVITY, MISLEADING PURPOSES, OR ANY PURPOSE NOT AUTHORIZED BY ROADLINK.
CUSTOMER MAY NOT FILE USPS CHANGE OF ADDRESS REQUESTS USING ANY ADDRESS PROVIDED THROUGH ROADLINK UNLESS EXPRESSLY AUTHORIZED IN WRITING.
CUSTOMER MAY NOT CONTINUE USING ANY ADDRESS, SUITE NUMBER, REGISTERED AGENT ADDRESS, MAILING ADDRESS, OR BUSINESS ADDRESS AFTER SERVICE CANCELLATION, TERMINATION, NON-PAYMENT, OR EXPIRATION.
ROADLINK AND ITS SERVICE PROVIDERS ARE NOT WAREHOUSES, STORAGE FACILITIES, OR BAILEES.
PACKAGES MAY BE REFUSED, RETURNED, HELD FOR A LIMITED PERIOD, OR DISPOSED OF ACCORDING TO APPLICABLE SERVICE POLICIES.
CUSTOMER IS RESPONSIBLE FOR POSTAGE, SHIPPING, INSURANCE, FORWARDING FEES, DELIVERY FEES, AND ANY COSTS ASSOCIATED WITH MAIL OR PACKAGE HANDLING.
ROADLINK IS NOT RESPONSIBLE FOR LOST, DELAYED, MISDELIVERED, DAMAGED, REFUSED, RETURNED, OR DISPOSED MAIL OR PACKAGES EXCEPT TO THE EXTENT REQUIRED BY LAW.

12. BOC-3 PROCESS AGENT SERVICES

ROADLINK MAY PROVIDE OR ARRANGE BOC-3 PROCESS AGENT SERVICES FOR MOTOR CARRIERS, BROKERS, FREIGHT FORWARDERS, OR OTHER ENTITIES WHERE APPLICABLE.
CUSTOMER IS RESPONSIBLE FOR PROVIDING ACCURATE FMCSA, ENTITY, CONTACT, AND AUTHORITY INFORMATION.
ROADLINK DOES NOT GUARANTEE FMCSA APPROVAL, AUTHORITY ACTIVATION, INSURANCE ACCEPTANCE, OR REGULATORY OUTCOME.
CUSTOMER IS RESPONSIBLE FOR MAINTAINING ALL FMCSA REQUIREMENTS, INSURANCE, OPERATING AUTHORITY, UCR, DOT, MC, STATE, FEDERAL, AND INDUSTRY COMPLIANCE REQUIREMENTS.

13. BUSINESS PHONE, WEBSITE, EMAIL, HOSTING, AND BUSINESS IDENTITY SERVICES

ROADLINK MAY PROVIDE OR ARRANGE BUSINESS PHONE, WEBSITE, DOMAIN, EMAIL, HOSTING, AND RELATED BUSINESS IDENTITY SERVICES.
THESE SERVICES MAY BE PROVIDED THROUGH THIRD-PARTY TECHNOLOGY PLATFORMS OR SERVICE PROVIDERS.
CUSTOMER IS RESPONSIBLE FOR PROVIDING ACCURATE CONTENT, APPROVALS, BRAND MATERIALS, ACCOUNT INFORMATION, AND REQUIRED ACCESS.
ROADLINK DOES NOT GUARANTEE UNINTERRUPTED WEBSITE, EMAIL, HOSTING, PHONE, DOMAIN, OR PLATFORM AVAILABILITY.
CUSTOMER IS RESPONSIBLE FOR REVIEWING WEBSITE CONTENT, EMAIL CONFIGURATIONS, DOMAIN INFORMATION, LEGAL PAGES, POLICIES, MARKETING CLAIMS, AND ANY BUSINESS REPRESENTATIONS PUBLISHED ON THEIR BEHALF.
CUSTOMER MAY NOT USE THESE SERVICES FOR SPAM, FRAUD, MALWARE, PHISHING, ILLEGAL CONTENT, MISLEADING REPRESENTATIONS, OR ABUSIVE ACTIVITY.

14. eBOL DIGITAL BILL OF LADING SERVICES & CREDIT SYSTEM

ROADLINK OPERATES AN ELECTRONIC BILL OF LADING ("eBOL") AND ELECTRONIC PROOF OF DELIVERY ("ePOD") PLATFORM THAT ALLOWS AN INITIATING PARTY (CARRIER, BROKER, OR OWNER-OPERATOR) TO CREATE A DIGITAL SHIPMENT RECORD, WHICH IS THEN SIGNED ELECTRONICALLY BY THE SHIPPER, DRIVER, AND CONSIGNEE USING INDIVIDUALLY ASSIGNED ACCESS CODES.

A. ACCESS CODES

EACH PARTY TO A SHIPMENT IS ASSIGNED A UNIQUE ACCESS CODE. YOU ARE SOLELY RESPONSIBLE FOR SAFEGUARDING AND DISTRIBUTING ACCESS CODES ONLY TO THE INTENDED PARTY.
ROADLINK DOES NOT MAINTAIN USER ACCOUNTS OR PASSWORDS FOR eBOL SERVICES. POSSESSION OF A VALID ACCESS CODE IS TREATED AS AUTHORIZATION TO ACT IN THAT PARTY'S ROLE.
ROADLINK IS NOT RESPONSIBLE FOR ANY LOSS, DELAY, MISUSE, OR UNAUTHORIZED USE RESULTING FROM AN ACCESS CODE BEING LOST, SHARED, OR MISDIRECTED BY YOU OR ANY PARTY YOU PROVIDE IT TO.
CODE RESEND AND RECOVERY REQUESTS ARE LIMITED IN NUMBER AS DISPLAYED WITHIN THE SERVICE. ONCE THOSE LIMITS ARE REACHED, ROADLINK MAY BE UNABLE TO RETRIEVE ACCESS CODES FOR A SHIPMENT.

B. SHIPMENT DATA & ACCURACY

YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY OF ALL INFORMATION ENTERED INTO AN eBOL, INCLUDING PICKUP AND DELIVERY DETAILS, FREIGHT DESCRIPTIONS, DECLARED VALUE, AND CONTACT INFORMATION.
ONCE A SHIPMENT IS INITIATED, CORE SHIPMENT DETAILS ARE LOCKED AND CANNOT BE EDITED, EXCEPT FOR THE SHIPPER'S ONE-TIME CORRECTION TO PIECE COUNT, WEIGHT, CLASS, OR DECLARED VALUE AT THE TIME OF PICKUP SIGNING, AND THE ONE-TIME MID-ROUTE EQUIPMENT SWAP AVAILABLE TO THE INITIATOR BETWEEN PICKUP AND DELIVERY.
ONCE A PARTY SIGNS WITH THEIR ACCESS CODE, THAT SIGNATURE IS FINAL AND CANNOT BE UNDONE OR RE-SIGNED.
ROADLINK DOES NOT VERIFY, INSPECT, OR GUARANTEE THE ACCURACY OF ANY FREIGHT, QUANTITY, WEIGHT, CONDITION, OR VALUE INFORMATION ENTERED BY ANY PARTY.

C. BLIND & DOUBLE-BLIND SHIPMENT FEATURES

THE eBOL PLATFORM ALLOWS AN INITIATOR TO SUBSTITUTE CONTACT INFORMATION SO THAT THE SHIPPER AND CONSIGNEE, OR A PARTY'S IDENTITY FROM THE CARRIER/DRIVER, ARE NOT DISCLOSED TO EACH OTHER.
YOU ARE SOLELY RESPONSIBLE FOR ENSURING ANY SUBSTITUTE CONTACT INFORMATION YOU PROVIDE IS ACCURATE, WORKING, AND LAWFULLY YOURS TO USE FOR THIS PURPOSE.
ROADLINK IS NOT RESPONSIBLE FOR ANY DELAY, MISCOMMUNICATION, OR DISPUTE ARISING FROM THE USE OF BLIND OR DOUBLE-BLIND SHIPMENT CONFIGURATIONS.

D. eBOL/ePOD LEGAL STATUS

AN eBOL OR ePOD GENERATED THROUGH OUR PLATFORM IS A RECORD OF THE INFORMATION AND SIGNATURES ENTERED BY THE PARTIES INVOLVED. ROADLINK DOES NOT GUARANTEE THAT ANY eBOL OR ePOD WILL BE ACCEPTED BY ANY COURT, GOVERNMENT AGENCY, FACTORING COMPANY, INSURER, BROKER, OR OTHER THIRD PARTY FOR ANY PARTICULAR PURPOSE. YOU ARE RESPONSIBLE FOR DETERMINING WHETHER AN ELECTRONIC RECORD MEETS YOUR OWN LEGAL, REGULATORY, OR CONTRACTUAL REQUIREMENTS.

E. eBOL CREDIT SYSTEM

ONE CREDIT IS CONSUMED EACH TIME AN eBOL IS INITIATED. NO ADDITIONAL CREDITS ARE CHARGED FOR SIGNATURES, RETRIEVALS, DOWNLOADS, OR VERIFICATIONS OF A SHIPMENT ALREADY INITIATED.
NEW ACCOUNTS MAY RECEIVE A ONE-TIME SIGNUP CREDIT BONUS AND/OR A RECURRING MONTHLY FREE CREDIT ALLOWANCE, THE AMOUNT AND TERMS OF WHICH ARE DISPLAYED WITHIN THE SERVICE AND MAY CHANGE AT ANY TIME. UNUSED MONTHLY FREE CREDITS DO NOT CARRY OVER TO THE FOLLOWING MONTH.
ADDITIONAL CREDITS MAY BE PURCHASED IN PACKS. PURCHASED CREDITS EXPIRE A FIXED NUMBER OF MONTHS FROM THE DATE OF PURCHASE, AS DISPLAYED AT THE TIME OF PURCHASE.
CREDIT PURCHASES ARE PROCESSED BY A THIRD-PARTY PAYMENT PROCESSOR. ROADLINK DOES NOT STORE YOUR PAYMENT CARD INFORMATION.
CREDITS ARE TIED TO THE USDOT OR MC NUMBER PROVIDED AT THE TIME OF PURCHASE OR INITIATION, NOT TO A SPECIFIC EMAIL ADDRESS. YOU ARE RESPONSIBLE FOR ENTERING THE CORRECT USDOT/MC NUMBER SO THAT CREDITS ARE APPLIED TO THE CORRECT ACCOUNT. ROADLINK IS NOT RESPONSIBLE FOR CREDITS APPLIED TO AN INCORRECT ACCOUNT DUE TO AN INCORRECT USDOT/MC NUMBER BEING SUBMITTED.
ROADLINK MAY, AT ITS SOLE DISCRETION, MANUALLY GRANT ADDITIONAL CREDITS TO AN ACCOUNT WITHOUT CHARGE. SUCH GRANTS ARE DISCRETIONARY AND DO NOT CREATE ANY ONGOING OBLIGATION TO CONTINUE DOING SO.

F. RETENTION OF SHIPMENT RECORDS

eBOL AND ePOD RECORDS ARE RETAINED ON A LIMITED-TIME BASIS AS DISPLAYED WITHIN THE SERVICE AND ON EACH GENERATED DOCUMENT. A SHIPMENT THAT IS NEVER SIGNED IS DELETED AFTER A LIMITED NUMBER OF WORKING DAYS FROM INITIATION. A SHIPMENT THAT HAS BEEN SIGNED AT LEAST ONCE IS DELETED A LIMITED NUMBER OF CALENDAR DAYS AFTER THE MOST RECENT SIGNATURE. YOU ARE SOLELY RESPONSIBLE FOR DOWNLOADING AND RETAINING YOUR OWN COPY OF ANY eBOL OR ePOD YOU NEED FOR YOUR OWN RECORDS, INCLUDING FOR REGULATORY RECORDKEEPING REQUIREMENTS UNDER 49 CFR PART 373 OR OTHERWISE. ROADLINK IS NOT RESPONSIBLE FOR ANY RECORD THAT IS NO LONGER AVAILABLE AFTER ITS RETENTION PERIOD HAS EXPIRED.

15. FLEET SUPPORT SERVICE PLANS, SUBSCRIPTIONS & CREDIT SYSTEM

ROADLINK OFFERS SUBSCRIPTION-BASED FLEET SUPPORT SERVICES.
FLEETS MAY ENROLL THEIR UNITS INTO A MONTHLY SUPPORT PLAN.
EACH ENROLLED UNIT RECEIVES 3 SERVICE CREDITS PER MONTH.
EACH CREDIT COVERS ONE SERVICE INCIDENT.

PRICING:

$39.99 TO $49.99 PER UNIT / MONTH

A SERVICE CREDIT IS DEDUCTED WHEN:

A SERVICE REQUEST IS INITIATED
A THIRD-PARTY PROVIDER IS LOCATED
DISPATCH SUPPORT IS CONFIRMED AND ETA IS PROVIDED

ONCE DISPATCH IS INITIATED:

ONE CREDIT IS CONSUMED AND IS NON-REVERSIBLE.

UNUSED SERVICE CREDITS:

DO NOT ROLL OVER
EXPIRE AT THE END OF EACH BILLING PERIOD
SERVICE CREDITS COVER ONLY ROADLINK’S COORDINATION SERVICES.
ALL THIRD-PARTY SERVICE COSTS ARE PAID DIRECTLY BY THE CLIENT.
ROADLINK DOES NOT PERFORM MECHANICAL REPAIRS, TOWING, OR PHYSICAL ROADSIDE SERVICES.

16. REFUND POLICY

ALL FEES ARE NON-REFUNDABLE UNLESS OTHERWISE AGREED IN WRITING.

FLEET SUPPORT & COORDINATION:

ONCE SERVICE IS DISPATCHED OR STARTED, NO REFUNDS WILL BE ISSUED.

eBOL CREDITS:

PURCHASED eBOL CREDITS ARE NON-REFUNDABLE ONCE PURCHASED, EXCEPT AS OTHERWISE REQUIRED BY LAW.
FREE, PROMOTIONAL, OR MANUALLY GRANTED eBOL CREDITS HAVE NO CASH VALUE AND ARE NOT REDEEMABLE FOR A REFUND UNDER ANY CIRCUMSTANCE.

FLEET COMPLIANCE SERVICES INCLUDING IFTA, IRP, 2290, DOT, FMCSA, AND SIMILAR SERVICES:

ONCE PAYMENT IS MADE AND PROCESSING HAS STARTED, NO REFUNDS WILL BE ISSUED.

BUSINESS FORMATION, EIN, REGISTERED AGENT, BOC-3, COMPLIANCE FILINGS, MAIL, ADDRESS, PHONE, WEB, EMAIL, HOSTING, AND BUSINESS IDENTITY SERVICES:

ONCE PAYMENT IS MADE AND PROCESSING, PREPARATION, SUBMISSION, ACCOUNT SETUP, FILING, OR SERVICE WORK HAS STARTED, NO REFUNDS WILL BE ISSUED.
GOVERNMENT FEES, STATE FEES, FEDERAL FEES, THIRD-PARTY FEES, EXPEDITED FEES, POSTAGE, SHIPPING, DOMAIN FEES, HOSTING FEES, SETUP FEES, AND PROVIDER FEES ARE NON-REFUNDABLE ONCE INCURRED.

BEFORE SERVICE BEGINS:

REFUNDS WILL BE CONSIDERED MINUS ADMINISTRATIVE COSTS, PAYMENT PROCESSING FEES, THIRD-PARTY COSTS, AND ANY COSTS ALREADY INCURRED.
ROADLINK IS NOT RESPONSIBLE FOR THIRD-PARTY REFUNDS.

17. SMS & A2P COMMUNICATION CONSENT

BY PROVIDING YOUR NUMBER, EMAIL AND USING OUR SERVICES, YOU CONSENT TO RECEIVE CALLS AND SMS MESSAGES FROM ROADLINK FLEET SERVICES LLC RELATED TO:

SERVICE COORDINATION
DISPATCH UPDATES
FORMATION, FILING, COMPLIANCE, REGISTERED AGENT, BOC-3, MAIL, ADDRESS, PHONE, WEB, EMAIL, HOSTING, AND ACCOUNT NOTIFICATIONS
OPERATIONAL NOTIFICATIONS
ACCOUNT AND SUBSCRIPTION ALERTS
CUSTOMER SUPPORT
MESSAGE FREQUENCY MAY VARY BASED ON YOUR INTERACTION WITH OUR SERVICES.
MESSAGE & DATA RATES MAY APPLY.

OPT OUT INSTRUCTIONS

YOU MAY OPT OUT AT ANY TIME BY REPLYING: STOP

HELP & SUPPORT
FOR ASSISTANCE, REPLY: HELP, OR CONTACT US USING THE DETAILS BELOW.

WE DO NOT SELL OR SHARE YOUR PHONE NUMBER FOR MARKETING PURPOSES.

18. INTELLECTUAL PROPERTY

ALL WEBSITE CONTENT INCLUDING TEXT, LOGOS, GRAPHICS, DESIGNS, SOFTWARE, SERVICE MATERIALS, WORKFLOWS, FORMS, AND BUSINESS PROCESSES IS OWNED BY ROADLINK OR ITS LICENSORS.

YOU MAY NOT COPY, DISTRIBUTE, MODIFY, REVERSE ENGINEER, RESELL, OR USE OUR CONTENT OR SERVICES WITHOUT PERMISSION.

19. PROHIBITED USES

YOU MAY NOT USE OUR WEBSITE, SERVICES, ADDRESSES, PHONE SERVICES, MAIL SERVICES, REGISTERED AGENT SERVICES, BOC-3 SERVICES, WEBSITE SERVICES, EMAIL SERVICES, HOSTING SERVICES, OR BUSINESS IDENTITY SERVICES TO:

VIOLATE ANY LAW OR REGULATION
COMMIT FRAUD OR MISREPRESENTATION
MISUSE A BUSINESS ADDRESS, REGISTERED AGENT ADDRESS, MAILING ADDRESS, OR SUITE NUMBER
FILE UNAUTHORIZED USPS CHANGE OF ADDRESS REQUESTS
RECEIVE ILLEGAL, HAZARDOUS, RESTRICTED, OR PROHIBITED ITEMS
SEND SPAM, PHISHING, MALWARE, OR ABUSIVE COMMUNICATIONS
MISREPRESENT ROADLINK, THIRD-PARTY PROVIDERS, GOVERNMENT AGENCIES, OR SERVICE RELATIONSHIPS
CONTINUE USING SERVICES AFTER CANCELLATION, NON-PAYMENT, TERMINATION, OR EXPIRATION

20. DISCLAIMER OF WARRANTIES

SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

WE MAKE NO GUARANTEES REGARDING:

SERVICE OUTCOMES
VENDOR PERFORMANCE
GOVERNMENT AGENCY APPROVALS
PROCESSING TIMES
COMPLIANCE RESULTS
UNINTERRUPTED ACCESS TO WEBSITE, EMAIL, HOSTING, PHONE, MAIL, OR TECHNOLOGY SERVICES
BUSINESS RESULTS, REVENUE, FINANCING, BANKING, INSURANCE, AUTHORITY ACTIVATION, OR OPERATIONAL SUCCESS

21. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROADLINK SHALL NOT BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OPPORTUNITIES, OR BUSINESS INTERRUPTION
THIRD-PARTY FAILURES, DELAYS, ERRORS, OR OMISSIONS
GOVERNMENT AGENCY DELAYS, REJECTIONS, OR DECISIONS
MAIL, PACKAGE, WEBSITE, HOSTING, EMAIL, PHONE, DOMAIN, OR TECHNOLOGY INTERRUPTIONS
CUSTOMER ERRORS, INACCURATE INFORMATION, MISUSE, OR FAILURE TO RESPOND
YOUR USE OF SERVICES IS AT YOUR OWN RISK.

ROADLINK’S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO ROADLINK FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

22. INDEMNIFICATION

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS ROADLINK FLEET SERVICES LLC, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SERVICE PROVIDERS, PARTNERS, REPRESENTATIVES, SUCCESSORS, AND ASSIGNS FROM ANY CLAIMS, DAMAGES, LOSSES, LIABILITIES, PENALTIES, COSTS, EXPENSES, AND ATTORNEYS’ FEES ARISING FROM:

YOUR USE OF SERVICES
YOUR VIOLATION OF THESE TERMS
YOUR VIOLATION OF LAW
YOUR DEALINGS WITH THIRD PARTIES
INFORMATION YOU PROVIDE TO ROADLINK
YOUR BUSINESS OPERATIONS
MISUSE OF ADDRESSES, MAIL SERVICES, REGISTERED AGENT SERVICES, BOC-3 SERVICES, PHONE SERVICES, WEBSITE SERVICES, EMAIL SERVICES, HOSTING SERVICES, OR OTHER SERVICES
ANY CLAIM CAUSED BY YOUR CLIENTS, USERS, REPRESENTATIVES, EMPLOYEES, CONTRACTORS, OR AUTHORIZED PERSONS

23. TERMINATION

WE MAY TERMINATE OR SUSPEND ACCESS IF:

TERMS ARE VIOLATED
SERVICES ARE MISUSED
PAYMENT IS NOT MADE
INFORMATION IS FALSE, INCOMPLETE, OR MISLEADING
UNLAWFUL, FRAUDULENT, ABUSIVE, OR HIGH-RISK ACTIVITY OCCURS
CONTINUED SERVICE MAY CREATE LEGAL, OPERATIONAL, SECURITY, COMPLIANCE, OR REPUTATIONAL RISK

UPON TERMINATION, CUSTOMER MUST IMMEDIATELY STOP USING ANY ADDRESS, SUITE NUMBER, REGISTERED AGENT SERVICE, MAIL SERVICE, PHONE SERVICE, WEBSITE SERVICE, EMAIL SERVICE, HOSTING SERVICE, OR OTHER ROADLINK SERVICE THAT HAS BEEN TERMINATED OR CANCELED.

24. INDEPENDENT SERVICE PROVIDER STATUS

ROADLINK OPERATES AS AN INDEPENDENT SERVICE PROVIDER.
NO PARTNERSHIP, JOINT VENTURE, EMPLOYMENT, FIDUCIARY, LEGAL REPRESENTATION, TAX ADVISORY, FINANCIAL ADVISORY, INSURANCE, ESCROW, OR AGENCY RELATIONSHIP IS CREATED BY THESE TERMS OR BY USE OF OUR SERVICES.

25. FORCE MAJEURE

ROADLINK SHALL NOT BE LIABLE FOR DELAYS, FAILURES, OR INTERRUPTIONS CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL, INCLUDING ACTS OF GOD, NATURAL DISASTERS, WEATHER, WAR, TERRORISM, CIVIL UNREST, LABOR DISPUTES, GOVERNMENT ACTIONS, AGENCY DELAYS, POWER FAILURES, INTERNET FAILURES, CYBER INCIDENTS, THIRD-PARTY SERVICE FAILURES, SYSTEM OUTAGES, PANDEMICS, OR OTHER EVENTS BEYOND OUR CONTROL.

26. GOVERNING LAW

THESE TERMS ARE GOVERNED BY THE LAWS OF WYOMING, UNITED STATES, WITHOUT REGARD TO CONFLICT OF LAW PRINCIPLES.

27. DISPUTES

BEFORE FILING ANY CLAIM, YOU AGREE TO CONTACT ROADLINK AND ATTEMPT TO RESOLVE THE DISPUTE INFORMALLY.

TO THE EXTENT PERMITTED BY LAW, CLAIMS MUST BE BROUGHT INDIVIDUALLY AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION.

28. SEVERABILITY

IF ANY PROVISION OF THESE TERMS IS FOUND INVALID, ILLEGAL, OR UNENFORCEABLE, THE REMAINING PROVISIONS SHALL REMAIN IN FULL FORCE AND EFFECT.

29. CHANGES TO TERMS

WE MAY UPDATE THESE TERMS AT ANY TIME.

CONTINUED USE OF OUR WEBSITE OR SERVICES CONSTITUTES ACCEPTANCE OF CHANGES.

30. CONTACT INFORMATION

EMAIL: [email protected]
PHONE: +1 (307) 203-3868
ADDRESS: 30 N GOULD ST STE N, SHERIDAN, WY - 82801